hg999 Responsible Gaming — Your safety is our priority
Play within your limits and enjoy the fun. hg999 is committed to giving you a safe, controlled and enjoyable gaming experience. For players aged 21 and above.
Why is responsible gaming important?
Online gaming is a great form of entertainment — but it should always stay that way. hg999 believes that responsible gaming is the foundation of a happy gaming experience. Ensuring a safe and balanced gaming environment for every player on our platform is our highest responsibility.
Responsible gaming is not just about setting money limits — it means staying aware of your time, money and mental wellbeing. If you notice that gaming is affecting other areas of your life, you should seek help right away.
At hg999 we only serve players who are 21 years of age or older. You must meet this age requirement to join our platform. Keeping minors protected from gaming is part of our ethical and social responsibility.
Important Warning
Gaming is an entertainment activity — it is not a source of income or a solution to financial problems. Never place more bets in the hope of recovering money you have lost. Never play with borrowed money or with funds your family needs.
Our Protection Tools
Deposit Limit
Set your own limit on how much you can deposit per day, per week or per month. Once set, this limit takes effect immediately. Increasing the limit requires a waiting period, but you can lower it at any time.
Self-Exclusion
If you feel you need a break, you can close your account for a set period of time. While self-exclusion is active you will not be able to log in and you will not receive any promotional communications.
Time-Out Feature
You can take a time-out for any period from 24 hours up to 6 weeks. Your account will be temporarily suspended during this time. A short rest helps you come back with a clearer head.
Reality Check Reminder
Turn on session reminders to regularly remind you how long you have been playing. After a set interval, a message will appear on screen to keep you aware.
Loss Limit
Set a limit that automatically ends your session once you have lost a certain amount. This protects you from larger losses and helps you stay calm while playing.
24/7 Bengali Support
If you have any concerns about your gaming, feel worried, or need help at any time, contact us via live chat. Our support team is available around the clock to assist you in Bengali.
Age Verification — 21+ Only
hg999 strictly does not provide gaming services to anyone under the age of 21. We verify your age at registration and may request additional proof if needed.
If you know or suspect that a minor is using your account or device, notify our support team immediately. We will temporarily lock the account and investigate.
- Age verification is required at registration
- Suspicious accounts are locked immediately
- Use of parental control software is recommended
- Age fraud results in permanent account closure
Advice for Parents
Take the following steps to prevent your child from accessing online gaming sites:
- Enable parental controls on your device
- Never share your password or PIN
- Use software to block gaming sites in your browser
- Contact us if you have any concerns
Signs of Problem Gaming
Ask yourself the questions below. If you answer yes to many of them, it is time to seek help.
How to use the protection tools
Log in to your account
Access your hg999 account and go to "Account Settings" or the "Responsible Gaming" section.
Set your limits
Set your deposit limit, loss limit or session time limit according to your preference.
Activate time-out or exclusion
If you need a break, choose the time-out option, or activate self-exclusion for a longer period.
Contact live chat for help
If you cannot change the settings yourself or need urgent help, our 24/7 live chat is always available.
Best Practices for Responsible Gaming
- Play only for entertainment, not to earn money
- Set a budget before you play and stick to it
- Set a daily time limit for gaming
- Never play with borrowed money or emergency funds
- Avoid gaming if you are under the influence of alcohol or anything else
- Take regular breaks and spend time on other activities
- Be honest with your family and friends
- Do not game in front of children
- Avoid gaming when you are under stress
- If something feels wrong, seek help right away
Financial Limits and Payment Protection
Deposit Limits
The minimum deposit at hg999 is ৳100. You can set your own daily, weekly or monthly deposit limit from your account. Lowering the limit takes effect at any time, but increasing it requires a waiting period — this helps prevent overspending in a moment of impulse.
Withdrawal Limits
The minimum withdrawal is ৳800. Withdrawals are usually processed within 1 hour. Payment methods: bKash, Nagad, Rocket and bank transfer. SSL encryption is used for secure and verified transactions.
Self-Exclusion and Account Closure
Self-exclusion gives you the option to voluntarily stay away from the platform for a set period of time. You can choose anything from 7 days to permanent account closure.
During self-exclusion you will not receive any promotions, bonus offers or marketing emails. If you apply to lift the self-exclusion, a set "cooling-off" period will be observed.
Request for Permanent Closure
If you wish to permanently close your hg999 account, please contact us via live chat or by email at [email protected]. We will action your request as quickly as possible and keep your information secure.
Where to Get Help
hg999 Live Chat Support
If you are concerned about your gaming or need help using any of the tools, contact our 24/7 live chat. Our team is always ready to help you in Bengali.
Email Support
If you would like to report an issue confidentially, email us at [email protected]. We will respond promptly and keep your information completely private.
Professional Advice
Gaming addiction is a health issue — there is nothing to be ashamed of. Seeking help from a mental health professional or addiction counsellor takes courage.
Frequently Asked Questions about Responsible Gaming
Enjoy Safely —
Let the Fun Be the Goal
Play responsibly at hg999. Browse our game categories or check the FAQ for more information.