hg999 Privacy Policy —
Protecting Your Information Is Our Commitment
Your personal information is kept completely confidential and secure at hg999. Through SSL encryption and strict security measures, we ensure your information is never misused.
hg999 ("we", "us", or "the platform") is a trusted online gaming and betting service provider in Bangladesh. When you use the hg999.cam website, you voluntarily provide certain personal information. This Privacy Policy ("Policy") explains what information we collect, why we collect it, how we use it, and what steps we take to protect your information.
This policy should be read together with our Terms and Conditions and Responsible Gaming guidelines. By using hg999's services, you are giving your consent to this Privacy Policy. If you do not agree with any condition of this policy, please refrain from using our platform.
What Information We Collect
When registering and using services on the hg999 platform, we may collect the following types of information:
1.1 Personally Identifiable Information
- Full name (in Bengali or English)
- Date of birth (to verify your age — for users aged 21 and above only)
- National ID number (NID) or passport number (for verification purposes when required)
- Email address
- Residential address
1.2 Financial Information
- bKash, Nagad, Rocket or bank account numbers (for transactions)
- Deposit and withdrawal history
- Transaction amounts and dates
We do not store full card numbers or bank PINs. All financial information is transmitted via SSL encryption.
1.3 Technical Information
- IP address and device information
- Browser type and version
- Operating system
- Website access time and date
- Cookie and session data
- Page view and click tracking information
1.4 Gaming Activity Information
- Bet history and game logs
- Win and loss records
- Bonus and promotion usage history
- VIP level and points information
Purpose of Data Collection
hg999 collects and uses your information only for specific and legitimate purposes. The reasons we use your information:
- Account Management: To handle registration, login, and account security.
- Age and Identity Verification: To confirm that the user is aged 21 or above and is a lawful resident of Bangladesh.
- Processing Financial Transactions: To process deposit and withdrawal requests. The minimum deposit amount is ৳100 and the minimum withdrawal amount is ৳800.
- Customer Support: To resolve your issues and complaints — through our 24/7 live chat service.
- Promotions and Bonuses: To inform you about offers, bonuses, and promotions applicable to you.
- Fraud Prevention: To detect and prevent unauthorized access, fraud, and suspicious activity.
- Legal Obligations: To comply with applicable laws and regulations and to respond to requests from regulatory authorities.
- Platform Improvement: To enhance the user experience and develop new services.
Data Storage and Security
The security of your personal information is hg999's highest priority. We apply the following security measures:
3.1 Technical Security
- SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
- Firewall Protection: An advanced firewall system prevents unauthorized access.
- Regular Security Audits: Our systems undergo regular security testing.
- Data Backup: Regular backups are maintained on secure servers.
3.2 Retention Period
We retain your information for as long as your account is active. Even after account closure, information may be kept for a defined period for legal obligations, dispute resolution, and fraud prevention. Once legal requirements are met, information is securely deleted.
Sharing Information with Third Parties
hg999 does not sell, rent, or exchange your personal information to third parties. However, certain information may be shared in the following limited circumstances:
- Payment Processors: The minimum necessary information is shared with payment service providers such as bKash, Nagad, Rocket, and banks to process transactions.
- Technology Service Providers: With trusted technology partners for platform operations — under strict confidentiality agreements.
- Legal Authorities: To comply with valid orders or directives from courts or regulatory bodies.
- Fraud Prevention: With verification services for anti-money laundering (AML) and fraud prevention purposes.
- Business Restructuring: In the event of a change of ownership or merger of hg999 — the new entity will be bound to follow the same privacy policy.
All third parties are contractually bound to uphold our privacy standards. They may use information only for the specified purpose.
Cookie Policy
The hg999 website uses cookies to improve your experience. The types of cookies we use:
5.1 Essential Cookies
These cookies are necessary for the basic functionality of the website. They are used to maintain login sessions, verify security, and save language preferences. These cookies cannot be disabled.
5.2 Functional Cookies
These cookies are used to remember your preferences and settings. They improve your browsing experience and help deliver personalized services.
5.3 Analytics Cookies
Used to monitor and improve website performance. Data collected from these cookies is anonymous and does not directly identify you. You can reject these cookies by changing your browser settings.
Your Rights
As a hg999 user, you have the following rights over your own information:
6.1 Right to Know
You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your stored information.
6.2 Right to Correction
If any information stored about you is incorrect or incomplete, you may request that it be corrected. We will update it as soon as possible.
6.3 Right to Deletion
In certain circumstances you may request that your information be deleted. However, information required for legal obligations, dispute resolution, or fraud prevention may not be deleted.
6.4 Right to Object to Processing
You have the right to object to the use of your information for marketing communications. You can stop marketing messages at any time by contacting us.
6.5 Right to Data Portability
You have the right to receive the information stored about you in a common, machine-readable format.
Protection of Minors
hg999's services are for users aged 21 and above only. We do not intentionally collect any information from minors. We verify age at registration, and if it becomes known that an account is being operated by a minor, that account will be closed immediately and all related information will be deleted.
If you find out that a minor is using our platform, please notify our support team immediately. Visit our Responsible Gaming page to learn more.
International Data Transfers
hg999 may process some data on servers outside Bangladesh. In such cases we ensure that appropriate data protection standards are maintained. All international data transfers are secured through encryption, and recipient organizations are bound to comply with our privacy standards.
Data Processing Agreements (DPA) have been executed with our cloud service providers and technology partners to ensure the protection of your information.
Changes to the Policy
hg999 may update this Privacy Policy from time to time. For any significant changes, we will:
- Send a notification to your registered email
- Display a notice on the website
- Update the "Last Updated" date at the top of the policy
Continued use of the service after changes will be taken as your agreement to the updated policy. If you do not agree to the new policy, please contact us and request that your account be closed.
Security Breach Notice
If a data breach occurs in our systems that may affect your personal information, we will promptly:
- Inform you about the nature of the breach and its possible impact
- Take immediate steps to minimize the damage
- Advise you on how to keep yourself protected
- Notify the relevant authorities
If you suspect any security issue, contact [email protected] immediately.
Limitation of Liability
hg999 takes all reasonable steps to protect your information. However, no data transfer over the internet can be guaranteed to be completely secure. If you share your account login details with others or use an unsecured network, hg999 will not be liable for any loss arising from that.
We always advise:
- Use a strong and unique password
- Do not share your login details with anyone
- Use a secure internet connection
- Log out properly at the end of your session
Have Questions About Privacy?
Our 24/7 support team is always ready to answer all your questions in Bengali.
View FAQ